Pathway to Stability Program Manager
Omaha, NE
Full Time
Manager/Supervisor
POSITION TITLE: Pathway to Stability Program Manager
REPORTS TO: Director of Refugee Services
WORKSITE: Omaha, NE and Lincoln, NE
COMPENSATION:
POSITION DESCRIPTION:
The Pathway to Stability Program Manager will report directly to the Director of Refugee Services. The Program Manager will oversee the Pathway to Stability Program, which provides trauma-informed services to refugees and other eligible immigrants who continue to face challenges achieving self-sufficiency beyond the initial 90-day resettlement period. The core functions of this position are: (1) program management; (2) specialization; (3) education and advocacy. The Program Manager supervises a team of case managers who conduct family risk assessments and deliver ongoing support to help clients achieve and maintain self-sufficiency. Lastly, this position collaborates with community partners while maintaining a strong understanding of client needs and reporting requirements.
The ideal candidate for this position is a proactive leader with deep knowledge of refugee resettlement and experiences, commitment to client-centered service, and ability to cultivate lasting community relationships.
CORE FUNCTIONS OF THE POSITION:
Program Management
QUALIFICATIONS:
REPORTS TO: Director of Refugee Services
WORKSITE: Omaha, NE and Lincoln, NE
COMPENSATION:
- Pay rate starting at $37.50 per hour, commensurate with experience.
- Excellent benefits include:
- Unlimited paid time off; 9 paid holidays with year-end holiday break, summer hours for 2025, birthday time off.
- Medical, dental, vision, life, and AD&D insurance; employee assistance program; 403b retirement plan with an automatic 5% contribution; and FMLA
- Yearly stipends for employee development opportunities
- Employee Wellness Program (including enriching snacks, support groups, and engaging activities)
- Relocation assistance; travel and expense reimbursement
POSITION DESCRIPTION:
The Pathway to Stability Program Manager will report directly to the Director of Refugee Services. The Program Manager will oversee the Pathway to Stability Program, which provides trauma-informed services to refugees and other eligible immigrants who continue to face challenges achieving self-sufficiency beyond the initial 90-day resettlement period. The core functions of this position are: (1) program management; (2) specialization; (3) education and advocacy. The Program Manager supervises a team of case managers who conduct family risk assessments and deliver ongoing support to help clients achieve and maintain self-sufficiency. Lastly, this position collaborates with community partners while maintaining a strong understanding of client needs and reporting requirements.
The ideal candidate for this position is a proactive leader with deep knowledge of refugee resettlement and experiences, commitment to client-centered service, and ability to cultivate lasting community relationships.
CORE FUNCTIONS OF THE POSITION:
Program Management
- Supervise, train, and evaluate a team of case managers.
- Oversee and audit maintenance of client case files, ensuring notes are complete, accurate and all necessary documentation is included and in compliance with CIRA’s policies and government requirements.
- Complete case file reviews and reports on time.
- Travel to our Lincoln and Omaha offices on a weekly basis to ensure everyone on the team is properly supported to be successful. If no travel can be done certain weeks, ensuring virtual check-ins are done for case managers located off-site.
- Maintain strong interpersonal communication with supervisees and others on the team through regular scheduled check-ins, follow-ups, email and virtual correspondence, and feedback on documentation.
- Address supervisees’ areas of improvement through proactive, constructive feedback and provide necessary support for supervisees’ growth.
- Collaborate with the Director of Refugee Services, other program managers, and other CIRA programs to strategize around program needs, efficiency, and cross team referrals for client needs.
- Report on program developments relevant to CIRA’s refugee services work at management, refugee team, and staff meetings.
- Assist with the preparation and presentation of reports to board members and funders, when relevant.
- Maintain strong, healthy relationships with other programs and services at CIRA.
- Discuss and approve self-sufficiency plans with case managers, taking individual client's goals, skills and qualifying resources into account.
- Serve as a resource and provide assistance to CIRA case managers on complex and novel issues that arise in the program.
- Provide internal training and development toolkits to assist CIRA case managers in maintaining and advancing the program’s goals and development.
- Being knowledgeable with all the clients served in the program to ensure case managers are meeting expectations
- Offer guidance and strategic direction to case managers who may need additional support navigating difficult client cases.
- Facilitate referrals to healthcare, education, employment, and DHHS.
- Identify other providers and services that support additional client needs and address the gaps in support.
- Attend community meetings and stay current with relevant public benefit changes, including social security, Medicaid, and immigration policy.
- Collaborate with community partners to support and advance program and client needs.
- Collaborate with the Director of Refugee Services and Director of Community Engagement to build community partnerships that connect clients with essential community resources.
- Represent CIRA and the Pathway to Stability Program in community meetings, tabling events, and presentations by communicating program goals, impact, and unmet needs, as applicable.
- Advocate for client needs and services during community meetings and collaborative initiatives, as applicable.
- Provide ongoing education about the program to raise awareness, support advocacy efforts, and increase community knowledge.
- Stay informed on immigration policies and legal development affecting clients, and advocate for policy changes that support client self-sufficiency and well-being.
QUALIFICATIONS:
- Bachelor’s degree in social work, communications, human services or related fields of study, OR equivalent professional experience in refugee services.
- 3 – 5 years of experience in refugee resettlement services, case management, self-sufficiency plans, and refugee-informed care.
- Demonstrated ability to have high attention to detail, excellent case management performance and reporting record, and strong client relationship building.
- Demonstrated ability to lead and train others.
- Impeccable integrity, positive attitude, mission-driven, and self-directed.
- Strong interpersonal, written, and oral communicator; English fluency is required.
- Ability to work occasional nights and weekends as needed (more information in the ‘Working Conditions’ section).
- Comprehensive knowledge of community resources and services commonly accessed by refugees, parolees, and immigrants.
- Exhibits responsibility through consistent attendance, effective time management, dependability, self-discipline, and flexibility.
- Deep understanding of and ability to work sensitively and well with people of diverse national, ethnic, cultural, religious, gender identities, and socioeconomic backgrounds.
- Strong commitment to CIRA's mission and values in serving immigrants/refugees/newcomers.
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Openly supports departmental and organizational changes and demonstrates comfort working in a rapidly growing and evolving organization.
- Fluency in using a computer and Office 365 applications (ex. Outlook, Word, Excel, SharePoint, etc.) and the ability to learn new data management software.
- Must have a valid driver’s license and access to a personal, insured vehicle.
- Must pass all required background checks.
- Must be authorized to work in the United States.
- This job consists of sitting at a desk for long periods of time, frequent driving to meetings and between the Omaha and Lincoln CIRA offices. Mileage reimbursement is available.
- Workdays pertain to 9:00 a.m. - 5:00 p.m. Monday – Friday schedule, with some nights and weekends required based on client and program needs. If needed to work outside of regular office hours, flextime is available.
- Please upload a cover letter, resume, and three professional references all in PDF format to the job application link.
- For internal applicants:
- Please upload a cover letter explaining why you believe you would be a good fit for this role, and an updated resume all in PDF format.
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